Privacy policy

Last Updated: 6 June 2026

Introduction

At MIKUN, trust is at the heart of everything we do.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, purchase from us, consign an item, subscribe to our communications or otherwise interact with MIKUN.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

MIKUN is a New Zealand-based business specialising in authenticated pre-owned luxury goods.

Throughout this Privacy Policy, "MIKUN", "we", "us" and "our" refer to MIKUN and its related services.

2. Information We Collect

We collect only the information reasonably necessary to provide our services, operate our business and support our customers.

Information You Provide

We may collect information including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Purchase history

  • Product enquiries

  • Consignment enquiries

  • Authentication-related documentation

  • Communications you send to us

Consignment and Authentication Information

When you submit an item for sale, consignment or authentication, we may collect:

  • Item photographs

  • Serial numbers

  • Date codes

  • Purchase receipts

  • Proof of ownership

  • Authentication reports

  • Product history and provenance information

Website and Device Information

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Website activity

  • Pages viewed

  • Referral sources

  • Cookie and analytics data

3. How We Use Your Information

We use personal information to:

  • Process orders and payments

  • Arrange delivery of purchases

  • Manage consignments

  • Authenticate luxury goods

  • Provide customer support

  • Respond to enquiries

  • Improve our website and services

  • Detect and prevent fraud

  • Comply with legal obligations

  • Maintain business records

  • Send marketing communications where you have chosen to receive them

We will only use your information where there is a legitimate business purpose or where required by law.

4. Marketing Communications

If you subscribe to our mailing list, we may send you:

  • New arrivals

  • Product updates

  • Editorial content

  • Invitations to events

  • Brand news

  • Promotional offers

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at:

info@mikun.com

Unsubscribing from marketing communications will not affect order confirmations, account notifications or other service-related communications.

5. Payments

MIKUN does not store complete credit card information.

Payments are processed through secure third-party payment providers and gateways. Any payment information you provide is subject to the privacy and security policies of those providers.

6. Fraud Prevention and Security

Protecting our customers, consignors and business is important to us.

We may use information to:

  • Verify identity

  • Confirm ownership of luxury goods

  • Prevent fraudulent transactions

  • Investigate suspicious activity

  • Support authentication processes

  • Resolve disputes

  • Meet legal and regulatory obligations

We may retain records reasonably necessary to support these purposes.

7. Cookies and Analytics

Our website may use cookies, pixels and similar technologies to:

  • Operate website functionality

  • Improve user experience

  • Remember preferences

  • Analyse website traffic

  • Measure marketing effectiveness

  • Improve our products and services

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

8. When We Share Information

We do not sell, rent or trade personal information.

We may share information with trusted service providers where necessary to operate our business, including:

  • Ecommerce platform providers

  • Payment processors

  • Authentication providers

  • Shipping and courier companies

  • Marketing platforms

  • Customer service providers

  • Professional advisers

  • Regulatory authorities where required by law

These providers may only use information for authorised business purposes.

9. International Processing

Some of our service providers may store or process information outside New Zealand.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place and that information is handled in accordance with applicable privacy laws.

10. Data Security

We take reasonable technical, administrative and organisational measures to protect personal information from:

  • Unauthorised access

  • Misuse

  • Loss

  • Disclosure

  • Alteration

  • Destruction

While we work hard to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services

  • Manage customer relationships

  • Maintain transaction records

  • Comply with legal obligations

  • Resolve disputes

  • Prevent fraud

  • Protect our business interests

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

12. Your Privacy Rights

Subject to applicable law, you may request:

  • Access to personal information we hold about you

  • Correction of inaccurate information

  • Updates to your contact details

  • Removal from marketing communications

We may require reasonable verification of identity before responding to requests.

13. Third-Party Websites

Our website may contain links to third-party websites and services.

MIKUN is not responsible for the privacy practices, content or security of external websites. We encourage you to review their privacy policies separately.

14. Children's Privacy

MIKUN's products and services are intended for adults.

We do not knowingly collect personal information from children under the age of 16 without appropriate parental or guardian consent.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or services.

The most current version will always be available on our website. Continued use of our website following any updates constitutes acceptance of the revised policy.

16. Contact Us

If you have any questions about this Privacy Policy or would like to access or correct your personal information, please contact us:

MIKUN

Email: info@mikun.com

Auckland, New Zealand

17. Privacy Law

MIKUN handles personal information in accordance with the Privacy Act 2020 (New Zealand) and applicable privacy obligations.

Nothing in this Privacy Policy limits any rights you may have under New Zealand law.