Client Care
Considered answers, quietly delivered.
Everything you need to know about authentication, sourcing, shipping and the MIKUN client experience. If a question is missing, our concierge is always at your service.
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Authentication
Each piece is authenticated in-house by senior specialists before it ever reaches you.
Every MIKUN piece undergoes a multi-stage authentication process led by senior specialists trained across Chanel, Hermès, Dior, Louis Vuitton, Prada, Celine, Gucci and Bottega Veneta. We examine stitching, hardware, leather grain, date codes, serials and provenance documentation.
Where supplied with the piece, a MIKUN Certificate of Authenticity accompanies your order. The specific inclusions supplied with each item are detailed in the product listing.
If at any time you have a concern, contact our concierge. We will arrange a complimentary re-authentication and, if a piece does not meet our standard, a full refund.
Sourcing & Condition
Quietly sourced from private wardrobes, estates and trusted sellers worldwide.
Our archive is curated from private clients, estate releases and a trusted global network of sellers. Each piece is hand-selected for its provenance, condition and enduring desirability.
Pieces are graded across five tiers — Pristine, Excellent, Very Good, Good and Fair. Detailed condition notes and high-resolution imagery accompany every listing.
Orders & Payment
A considered, secure checkout experience for clients across New Zealand and the world.
We accept all major credit cards, Apple Pay, Google Pay, Shop Pay, Afterpay and bank transfer for private client purchases.
Selected pieces may be held for 24 hours through our concierge service. Please reach out directly to arrange a hold.
Shipping & Delivery
Insured, signature-required delivery — within Aotearoa and worldwide.
Yes. We ship to Australia, Asia Pacific, the United States, Canada, the United Kingdom and Europe via tracked courier. MIKUN may require insurance or signature on delivery, particularly for higher-value pieces. Duties and taxes are calculated at checkout where applicable.
Orders are typically processed within 1–3 business days following payment confirmation, then dispatched from our Auckland base.
Returns
A refined, transparent return experience.
You have 48 hours from the moment your piece is delivered to request a return, for any reason. Returns must be in original, unworn condition with all tags, packaging and any inclusions supplied intact.
Return shipping within New Zealand is complimentary — we provide a prepaid, insured label. International returns are arranged through our concierge team.