Refund policy

Last Updated: 6 June 2026

1. Our Philosophy

At MIKUN, every item is carefully curated, inspected, authenticated and professionally photographed before being offered for sale.

As we specialise in authenticated pre-owned luxury goods, each piece is unique and may display signs of prior ownership consistent with its age and condition.

We are committed to presenting each item as accurately and transparently as possible, allowing customers to shop with confidence.

2. Authenticity Guarantee

Authenticity is fundamental to everything we do.

Every item sold by MIKUN undergoes a detailed authentication process before listing, which may include specialist review, technology-assisted authentication, provenance assessment and supporting documentation where available.

MIKUN guarantees that every item offered for sale is authentic.

Should an item be determined to be inauthentic by MIKUN following review of credible supporting evidence, MIKUN will provide an appropriate remedy in accordance with this policy and applicable consumer laws.

Any authenticity concern must be reported immediately upon discovery.

MIKUN reserves the right to conduct its own authentication assessment before approving any claim.

3. Nature of Pre-Owned Luxury Goods

All items sold by MIKUN are pre-owned unless expressly stated otherwise.

Natural signs of wear may include:

  • Minor scratches

  • Corner wear

  • Surface marks

  • Softening of leather

  • Hardware wear

  • Interior marks

  • Age-related changes

These characteristics are not defects and do not constitute grounds for return where accurately disclosed through photographs and item descriptions.

Customers are encouraged to review all images, measurements and descriptions carefully prior to purchase.

4. Change of Mind

Due to the unique nature of authenticated luxury resale goods, MIKUN does not accept returns, exchanges or refunds for:

  • Change of mind

  • Personal preference

  • Colour expectations

  • Size expectations

  • Fit expectations

  • Buyer's remorse

  • Finding an alternative item after purchase

  • Delays caused by couriers beyond MIKUN's reasonable control

All sales are considered final except where required under applicable consumer protection legislation or expressly permitted under this policy.

5. Eligible Return Circumstances

A return request may be considered only where:

A. Incorrect Item Received

The item supplied differs materially from the item purchased.

B. Significant Undisclosed Condition Issue

The item contains material damage that was not disclosed in the listing and would reasonably affect purchasing decisions.

C. Authenticity Concern

The customer provides credible evidence raising a genuine authenticity concern.

6. Inspection Period

Customers must inspect their purchase immediately upon delivery.

Any return request must be submitted within 48 hours of confirmed delivery.

Requests submitted after this period may not be accepted.

To initiate a claim, customers must provide:

  • Order number

  • Written description of the issue

  • Clear photographs

  • Any supporting documentation requested by MIKUN

7. Conditions of Return

Approved returns must satisfy all of the following conditions:

The item must:

  • Remain unused following delivery

  • Be returned in the same condition supplied

  • Include all original accessories and inclusions

  • Include any authenticity cards, certificates, dust bags, straps, locks, keys, receipts or packaging supplied

  • Include all MIKUN security tags and seals intact

Returns will not be accepted if:

  • Security tags have been removed or tampered with

  • The item has been used after delivery

  • The item has been altered, repaired, cleaned or modified

  • Additional damage has occurred after delivery

  • Components supplied with the item are missing

MIKUN reserves the right to refuse any return that does not meet these requirements.

8. Verification Upon Return

For customer protection and fraud prevention, all returned items undergo:

  • Identity verification

  • Condition assessment

  • Authentication review

  • Serial number and hardware verification

  • Security tag verification

Refunds will only be issued once the returned item has successfully passed inspection.

If MIKUN reasonably determines that the returned item is not the original item supplied, has been altered, or has been damaged after delivery, the return may be rejected.

9. Refunds

Where a return is approved, MIKUN may provide:

  • Full refund

  • Partial refund

  • Repair contribution

  • Store credit

  • Replacement (where available)

The remedy offered will depend on the nature of the issue and applicable legal obligations.

Approved refunds will be processed to the original payment method.

Original shipping costs are non-refundable unless otherwise required by law.

10. Shipping & Transit Risk

Customers are responsible for ensuring approved returns are packaged securely and shipped using a fully insured and trackable service.

Ownership and risk remain with the customer until the item is received by MIKUN.

MIKUN is not responsible for items lost, stolen or damaged during return transit.

11. Consignment Purchases

Many items sold through MIKUN are sourced from third-party consignors.

Where a refund is approved, MIKUN will manage the return process directly with the customer.

Customers acknowledge that replacement items may not be available due to the unique nature of consigned luxury goods.

12. Chargebacks & Payment Disputes

Customers agree to contact MIKUN directly regarding any issue before initiating a payment dispute or chargeback.

Where a chargeback is initiated and the item remains in the customer's possession, MIKUN reserves all rights available under law to recover the item, purchase price, associated costs and losses.

13. Consumer Rights

Nothing in this policy excludes, restricts or modifies any rights or remedies available under:

  • Consumer Guarantees Act 1993 (New Zealand)

  • Fair Trading Act 1986 (New Zealand)

  • Any other applicable consumer protection legislation

Where an item fails to comply with statutory consumer guarantees, customers may be entitled to remedies available under law.

14. Contact Us

For all return or authenticity enquiries, please contact:

info@mikun.com

Please include your order number and relevant photographs to assist with a prompt assessment.