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Discreet packaging
Hand-wrapped in tissue, ribbon-tied and presented within signature MIKUN boxes — unbranded outer parcel for absolute discretion.
Shipping & Returns
Delivered with the care it deserves.
Every MIKUN piece is hand-prepared, fully insured and discreetly delivered — from our Auckland atelier to wardrobes across Aotearoa and the world. Should anything not feel quite right, our promise is simple: return it, without question.
Fully insured worldwide
Signature on delivery
Certificate of Authenticity
Concierge always at hand
Our shipping promise
A considered, secure and quietly luxurious delivery — every time, without exception.
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Same-day dispatch
Orders confirmed before 12pm NZST leave our Auckland atelier the same business day, tracked end-to-end.
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Insured & signed
Every parcel is fully insured to its declared value and requires signature on delivery — protected from atelier to wardrobe.
Rates & delivery times
Indicative rates and delivery windows. Final pricing, duties and taxes are calculated at checkout based on destination.
| Region | Service | Delivery time | Rate |
|---|---|---|---|
| Auckland | Same-day White Glove | Within 4 hours (order by 12pm) | NZ$45 |
| New Zealand | Insured Courier — Signature Required | 1–2 business days | Complimentary over NZ$500 |
| Australia | Express International — Tracked & Insured | 3–5 business days | From NZ$65 |
| Asia Pacific | DHL Express — Tracked & Insured | 4–7 business days | From NZ$95 |
| United States & Canada | DHL Express — Tracked & Insured | 4–7 business days | From NZ$120 |
| United Kingdom & Europe | DHL Express — Tracked & Insured | 5–8 business days | From NZ$135 |
Indicative rates only. Final pricing, duties and taxes are calculated at checkout based on destination.
From atelier to wardrobe
Three quiet steps between you and the piece you have chosen.
01
Place your order
Complete checkout securely. You'll receive an immediate confirmation and a personal note from your concierge.
02
Authenticated & prepared
Your piece is re-inspected, gently conditioned where appropriate, certified and hand-wrapped within our atelier.
03
Delivered with discretion
Tracked, insured and signed for — quietly arriving at your door in unbranded packaging within the promised window.
Returns & aftercare
Transparent, considered and entirely on your terms — a return policy worthy of the pieces we curate.
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Returns & Aftercare
Everything you need to know about returning a piece or caring for it long-term.
You have seven days from the moment your order is delivered to request a return. Simply contact our concierge and we will arrange a fully insured courier collection.
Returned pieces must be in their original, unworn condition — with all tags, dust bags, original packaging and the MIKUN Certificate of Authenticity intact.
Once your return is received and inspected by our authentication team — typically within two business days — your refund is issued to the original payment method.
Return shipping within New Zealand is complimentary. International returns are arranged through our concierge with shared logistics, fully tracked and insured.
Bespoke commissions, altered pieces and items purchased through our Private Client service are final sale. This is noted clearly at the point of purchase.
Every MIKUN client receives complimentary aftercare consultations for life, plus access to our curated network of restoration specialists for cleaning, conditioning and structural repair.
The MIKUN Promise
If a piece does not feel right, return it. Without question.
If, within seven days of receiving your piece, it does not meet your expectations or our authentication standard, return it for a full refund. Our concierge will handle every detail.
Private Client Concierge
Building a collection?
Share your shortlist — style, leather, hardware, year. We source quietly from our private network across Asia, Europe and Australasia, with full authentication, discreet packaging and insured shipping NZ-wide.
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