Shipping & Returns

Delivered with the care it deserves.

Every MIKUN piece is hand-prepared and discreetly delivered — from our Auckland base to wardrobes across Aotearoa and the world. Should anything not feel quite right, our promise is simple: return it within 48 hours, without question.

Insured shipping, where required

Signature on delivery, where required

Certificate of Authenticity, where supplied

Concierge always at hand

Our shipping promise

A considered, secure delivery — every time, without exception.

— 01

Discreet packaging

Hand-wrapped in tissue, ribbon-tied and presented within signature MIKUN boxes — unbranded outer parcel for absolute discretion.

— 02

Swift processing

Orders are typically processed within 1–3 business days following payment confirmation, then dispatched from our Auckland base, tracked end-to-end.

— 03

Insured, where required

MIKUN may ship using insured courier services and require signature on delivery, particularly for higher-value pieces — protected from dispatch to wardrobe.

Rates & delivery times

Indicative rates and delivery windows. Final pricing, duties and taxes are calculated at checkout based on destination.

Region	Service	Delivery time	Rate
New Zealand	Insured Courier — Signature Required	1–2 business days	NZ$10, complimentary over NZ$500
Australia	Express International — Tracked & Insured	3–5 business days	From NZ$65
Asia Pacific	DHL Express — Tracked & Insured	4–7 business days	From NZ$95
United States & Canada	DHL Express — Tracked & Insured	4–7 business days	From NZ$120
United Kingdom & Europe	DHL Express — Tracked & Insured	5–8 business days	From NZ$135

Indicative rates only. Final pricing, duties and taxes are calculated at checkout based on destination.

From order to wardrobe

Three quiet steps between you and the piece you have chosen.

01

Place your order

Complete checkout securely. You'll receive an immediate confirmation and a personal note from your concierge.

02

Prepared for delivery

Your piece is re-inspected, gently conditioned where appropriate, and hand-wrapped ahead of dispatch.

03

Delivered with discretion

Tracked and, where required, insured — quietly arriving at your door in unbranded packaging within the estimated window.

Returns

Transparent, considered and entirely on your terms — a return policy worthy of the pieces we curate.

Returns

Everything you need to know about returning a piece.

You have 48 hours from the moment your order is delivered to request a return, for any reason. Simply contact our concierge and we will arrange a fully insured courier collection.

Returned pieces must be in their original, unworn condition — with all tags, dust bags, original packaging and any inclusions supplied with the item (including the MIKUN Certificate of Authenticity, where provided) intact.

Once your return is received and inspected by our authentication team — typically within two business days — your refund is issued to the original payment method.

Return shipping within New Zealand is complimentary — we provide a prepaid, insured label. International returns are arranged through our concierge with shared logistics, fully tracked and insured.

Bespoke commissions, altered pieces and items purchased through our Private Client service are final sale. This is noted clearly at the point of purchase.

The MIKUN Promise

If a piece does not feel right, return it. Without question.

If, within 48 hours of receiving your piece, it does not meet your expectations or our authentication standard, return it for a full refund. Our concierge will handle every detail.

Private Client Concierge