Shipping & Returns

Delivered with the care it deserves.

Every MIKUN piece is hand-prepared and dispatched from Auckland, across Aotearoa and to selected countries. If it is not right, request a return within 48 hours of delivery, for any reason.

Insured shipping, where required

Signature on delivery, where required

Certificate of Authenticity, where supplied

Concierge, Tuesday to Saturday

Our shipping promise

Secure, tracked delivery, prepared by hand.

— 01

Discreet packaging

Hand-wrapped in tissue, ribbon-tied and presented within signature MIKUN boxes — unbranded outer parcel for absolute discretion.

— 02

Swift processing

Orders are typically processed within 1–3 business days following payment confirmation, then dispatched from our Auckland base, tracked end-to-end.

— 03

Insured, where required

MIKUN may ship using insured courier services and require signature on delivery, particularly for higher-value pieces — protected from dispatch to wardrobe.

Rates & delivery times

What delivery costs and how long it takes. Times are estimates.

Region	Service	Delivery time	Rate
New Zealand	Tracked courier, insured and signed for where required	1–2 days Auckland, 1–3 North Island, 2–5 South Island, rural +1–3	NZ$10, free from NZ$500
Australia	Tracked international courier	Varies by destination	NZ$32
Asia: Hong Kong, Japan, Korea, Malaysia, Singapore	Tracked international courier	Varies by destination	NZ$32
United States & Canada	Tracked international courier	Varies by destination	NZ$32
United Kingdom, selected European countries, UAE & Israel	Tracked international courier	Varies by destination	NZ$32

Delivery times are business-day estimates from dispatch. Orders are dispatched within 1–3 business days of payment. International orders: import duties and taxes may apply and are the buyer's responsibility.

From order to wardrobe

Three quiet steps between you and the piece you have chosen.

01

Place your order

Complete checkout securely. You'll receive an immediate confirmation and a personal note from your concierge.

02

Prepared for delivery

Your piece is re-inspected, gently conditioned where appropriate, and hand-wrapped ahead of dispatch.

03

Delivered with discretion

Tracked and, where required, insured — quietly arriving at your door in unbranded packaging within the estimated window.

Returns

Clear and simple: 48 hours from delivery, for any reason.

Returns

Everything you need to know about returning a piece.

You have 48 hours from delivery to request a return, for any reason. Email info@mikun.com with your order number. Within New Zealand we send you a prepaid, insured return label; international returns are arranged by our concierge.

Returned pieces must be unused, in the condition supplied, with every inclusion (dust bag, packaging, certificate card) and all MIKUN security tags intact.

Once your return arrives and passes inspection, we refund your original payment method, typically within two business days. Original delivery charges are not refunded unless the law requires it.

Return shipping within New Zealand is complimentary: we provide a prepaid, insured label. International returns are arranged by our concierge.

No. Every piece sold online carries the 48-hour return set out in our Refund Policy.

The MIKUN Promise

If a piece does not feel right, return it within 48 hours.

Request a return within 48 hours of delivery, for any reason, and we refund you once it passes inspection. Authenticity is covered separately by our First-Year Money-Back Guarantee, for one year from the issue date on its certificate.

Private Client Concierge